Return & Refund Policy

Last updated: August 24, 2026

At Sunshine Shore & Co., we want you to love your purchase. Because many of our products are custom-made or personalized, we have specific guidelines for returns, exchanges, and refunds.

Custom & Personalized Products

Custom and personalized products are made specifically for you and cannot be returned or exchanged due to a change of mind, incorrect size selection, or incorrect customization information provided by the customer.

Please carefully review your order details, sizing, spelling, colors, and personalization before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

If the issue is determined to be our error or a manufacturing defect, we may offer a replacement, store credit, or refund.

Non-Custom Products

For eligible non-customized products, returns may be accepted within 14 days of delivery, provided the item is unused, unworn, unwashed, and in its original condition.

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

Exchanges

Because many of our products are custom-made, we generally do not offer exchanges for personalized items.

If you receive a defective, damaged, or incorrect item, please contact us so we can determine the best solution.

Order Changes & Cancellations

Because orders may begin processing shortly after purchase, changes or cancellations may not be possible once production has started.

If you need to change or cancel an order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but cannot guarantee changes or cancellations.

Sale Items

Sale and clearance items may be final sale and ineligible for return or refund unless they arrive damaged, defective, or incorrect.

Contact Us

If you have questions about a return, refund, or order issue, please contact Sunshine Shore & Co. through the contact information provided on our website.

Sunshine Shore & Co.
Personalized Pieces for Every Shore, Made Just for You.