Shipping Policy

Last updated: August 24, 2026

At Sunshine Shore & Co., we work to get your custom creations packaged and on their way to you as quickly as possible. Because many of our products are made to order, processing times may vary depending on the item and order volume.

Order Processing

Most orders are processed within 3–7 business days before being shipped.

Custom and personalized orders may require additional processing time depending on the complexity of the design and the quantity ordered.

Processing times do not include shipping transit time.

During holidays, sales, or periods of high order volume, processing times may be longer. If there is a significant delay with your order, we will make reasonable efforts to communicate the updated timeframe.

Shipping Options

Available shipping methods and estimated delivery times will be displayed during checkout.

Shipping times are estimates and are not guaranteed unless specifically stated otherwise.

Once your order has been shipped, you will receive tracking information when available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order. Sunshine Shore & Co. is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to make corrections before the order ships, but changes cannot be guaranteed.

Lost, Delayed, or Stolen Packages

Once an order has been shipped and transferred to the shipping carrier, delivery is subject to the carrier's handling and tracking procedures.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location and contact the shipping carrier.

Sunshine Shore & Co. is not responsible for packages that are confirmed as delivered by the carrier but are subsequently lost or stolen.

Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the product before disposing of any materials.

Contact us within 7 days of delivery with your order number and photographs so we can review the issue and determine the appropriate resolution.

International Shipping

At this time, international shipping availability may vary by product and destination.

International customers are responsible for any customs duties, taxes, tariffs, or other fees imposed by their destination country unless otherwise stated at checkout.

Order Changes & Cancellations

Because many Sunshine Shore & Co. products are custom-made or personalized, orders may begin processing shortly after purchase.

If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once production has begun.

Questions About Your Order

If you have questions about the status or delivery of your order, please contact Sunshine Shore & Co. through the contact information provided on our website.

We appreciate your support and patience as we create your personalized pieces!

Sunshine Shore & Co.
Personalized Pieces for Every Shore, Made Just for You.